Customer service and repair service
I purchased my Störk-Tronic controller via a third party company. Who will help me with technical questions?
You can of course contact our in-house sales team for any technical questions. They will be pleased to help you.
Can Störk-Tronic controllers be repaired? What does it cost?
Controllers that were purchased within the past 2 years are repaired free of charge under warranty. Older controllers will be repaired for a fee after the customer's approval.
Always state why the controller is being returned. Link to service note.
How does the repair process work?
After finding a fault, please download the service note and complete this in detail. Now send the controller to the headquarters in Stuttgart (see note). As soon as we have the controller, you will get a confirmation. In the event of a claim under warranty (the warranty is usually 2 years), the controller will be repaired and returned free of charge. If an invoice is raised, the customer must first approve the repair. In this case, we will contact you.
Couldn't find your question?
Then contact us personally! Whether by email or by telephone - we will be pleased to make contact with you.